When Calculating Benefits Of the Transfer on VoIP Telephony, the Following Points Should Be Considered

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Thre have been a lot of articles discovering how to use VoIP, how to set up a VoIP phone system, and how to configure VoIP, now we are going to describe main benefits of transfer to IP telephony. Cabling. In IP-telephony networks, there is no need to create three or four taps for each workplace (two Ethernet, two RJ-11). The savings on cabling in the new building is on average 40% (the average cost of the tap is about 140 dollars).

Cabling. In IP-telephony networks, there is no need to create three or four taps for each workplace (two Ethernet, two RJ-11). The savings on cabling in the new building is on average 40% (the average cost of the tap is about 140 dollars).

Hardware and software phones. Among the companies starting using VOIP, there is insignificant, but increasing the tendency to continue using existing telephones (analog or digital) with IP or hybrid switches, and to switch IP telephony functions immediately to IP softphones. This can be beneficial, since the license for a softphone costs from 50 to 150 dollars, and the hardware IP-phone – from 100 to 450 dollars. Among the companies that use soft phones, 53.6% use them as an addition to telephones, 35.7% – as its replacement, the rest are in the experimental implementation phase. The average number of employees working with softphones, this year is 430 per company (last year – about 100).

Server centralization. According to the information received from the companies, the centralization of servers in the data center allows saving by reducing both the number of purchased servers and the requirements for tools and resources for managing applications, including unified messages, conference calls and even IP-PBX itself. Reducing the number of servers compared to a distributed system also provides savings on electricity consumed by their power and cooling.

Audio conferences. Due to the use of the internal conference bridge, there is no need to pay for the services of the conference operator monthly. Most manufacturers offer the organizations with low requirements for voice conferencing, IP telephony systems with integrated conference bridges (supporting a limited number of participants).

Hosted services. Companies that do not have the means to make initial investments can take advantage of favorable conditions for hosting services that allow gradually reduce the cost of IP-PBXs and telephones as part of a monthly maintenance fee. The total costs can be lower or higher. Hosting solutions exclude costs for the purchase of fixed assets and depreciation, but monthly expenses are usually higher than when installed at the site of operation.

Move, add and change. Many companies have paid back all the costs of implementing IP telephony only due to the reducing cost of these actions. If these services are provided by outside organizations, their cost varies, depending on the city, ranging from $ 65 to $ 400. Companies that independently manage their IP telephony networks spend about $ 10 on these purposes (based on the average salary of telecommunications specialists).

Staff changes (IT stuff). The transition from TDM to VOIP is not accompanied by a significant reduction in the need for staff, nevertheless, there are more companies that are cut their IT staff while such transition, than those who expand staff. Among the companies that cut staff, the average number of employees released is 2.8; In most cases, people are not dismissed but transferred to another position, or they reduce the staff unit after the employee leaves for retirement. The increase in staff is on average per person.

Stuff changes (not IT stuff). Some companies, thanks to the transfer to VOIP, manage to reduce the number of employees in other work areas. For example, one secretary can serve several branches, if he has the opportunity to redirect the telephone connection instead of asking the subscriber a call back to another number. The company can also reduce the need for secretaries in each branch by using the automatic secretary function. This, as a rule, gives an annual savings of 40 to 50 thousand dollars.

Staff turnover. The ability to work at home – especially for contact center employees – increases the attractiveness of the workplace. Typically, the turnover of personnel at the contact centers ranges from 35 to 45%, but the transition to homework on a more flexible schedule can reduce this figure to 10-20%. Thanks to VOIP, such a transfer is economically profitable: the company pays only for a broadband channel ($ 25- $ 45 per month, depending on the level of service) and saves $ 50- $ 70 monthly for the services of a traditional telephone network.

Current costs of network maintenance. Companies that have not converged voice and data in one global network can reduce costs by eliminating unused capacity and combining access channels. Typical savings are 23%.

Savings thanks to SIP trunking. Replacement of lines with PRI-interface on the SIP-trunk allows reducing monthly costs on network services by 40% approximately.

Convergence of fixed and mobile communications. Companies with many mobile employees can exclude the cost of expensive roaming by switching mobile connections to the company’s core IP network (the call is made to a local number and routed from the IP-PBX through a corporate wide area network).

In addition to the direct economic benefits of VOIP implementation at the enterprise (and, further, the integrated unified communications architecture), one should take into account the numerous benefits that are difficult to quantify. The most common of these results is the increase in staff productivity.

For example, unified messaging systems allow employees to easily read voice messages (for example, sitting at a meeting) or listen to e-mail messages (for example, while driving a car).

How does this affect the company’s profit? Most companies do not make such calculations, but they “feel” that this increases productivity. Some, however, assess the economic effect, comparing the sales volumes before and after the introduction of new technologies. The other benefits include faster response to customer requests by integrating IP telephony with instant messaging systems and subscriber status indication functions; Access to call history and directories from mobile devices. Using VOIP and unified communications to support remote work can be an important component of the company’s environmental initiatives, as it helps reduce the number of cars on the roads. Finally, the introduction of VOIP in contact centers and the creation of virtual operator workstations can dramatically reduce employee turnover. Although some companies do not see this as a direct monetary benefit, the economic effect of this reduction is very easy to calculate if one takes into account the cost of hiring one employee.

 

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