In addition to the conclusion about the need for commercial justification and the differentiation of producers in terms of cost-benefit ratio, our study has yielded a number of important results. First, the impressive scale of how to setup a VoIP system (VOIP implementation) is shown in the number of companies that have turned to this technology – when considering individual corporate networks, there is a significant space for growth.
Secondly, the transfer to VOIP in most cases represents the first stage of a strategy for the full implementation of unified communications. Finally, the problem of management and compatibility does not lose its severity – this helps to explain the reason for the continued growth in the popularity of management services.
The situation with the introduction of VOIP during the past years was practically unchanged. Only about 3% of the organizations surveyed are currently doing nothing about VOIP. More than half (53.85%) either completed (12.5%), or implemented this technology throughout the organization (41.35%). 28.85% of companies are implementing the projects for partial VoIP introduction, that is, they use VOIP to solve tactical tasks, for example, for certain categories of employees, applications or units. The rest (14.42%) so far only evaluate the technology and VOIP solution providers or conduct tests.
The implementation of VOIP, once considered by IT professionals as an isolated task, is now part of a broader transition to Unified Communications (UM), which also includes instant messaging, status indication, conferencing (the web, audio, video), unified messages, social networks, and other applications. VOIP often remains the first step to UC, and a comparison of financial and operating expenses is widely used to select a supplier of hardware and software.